The worst Technical support ever

I'm an active account holder with Payjustnow, and have been using it forva while. But a week ago I was purchasing at Makro capegate, the payment did not split during checkout, and I was advised by the teller to contact Technical Support. While trying to do so, I could only get responses from the chat bot, and was never transfered to a human being. Fast forward 30min later, still no response. I was forced to use other means of payment. I sent an email to the support services on 08/05/25 and no response till today. The support services have a horrible services and leave a bitter taste. Honestly, this is the worst service I have ever received. To make matters worse, due to the digital nature of this company, you cannot even call a Call Centre. The only thing you can do is to chat to an automated robot, which is utterly useless when trying to resolve urgent issues, let alone any issue for that matter.