Terrible customer service

I sent my documents to a Michelle (***) on the 16th of April already because I was requesting a limit increase on my account.

I then receive an email from Nonny saying that she didn’t receive the documents so I sent them to her again on Saturday (11/05/2024) to date STILL nobody has gotten back to me whether you’ve received my documents or what the status of my application is.

You can check on your records, when I make use of Pay Just Now I ALWAYS pay on time and sometimes even earlier than I am expected to pay so I can’t understand why this is taking so long.

It’s like either it’s too difficult or you just don’t want to assist customers.