System error - card is invalid (False error)

Hi there,

Please look into your app. There's something seriously wrong. I was in store at Game today, at the till point ready to pay using the Pay Just Now platform, my card was preloaded as I've used it before but this time today, with a long queue behind me, the system throws out an error indicating 'System Error - card is invalid.' The only saved card on the platform which worked for all my previous orders. I also approved it on my banking app. I had sufficient funds for the first instalment in my bank account, the initial Pay Just Now verification of R1.00 successfully went through but the first installment just couldn't take.

Alright, I take heed of the error so I reload the card - no joy. I think OK, perhaps it's my card. I try another card (different bank account, different bank) again, I approved transaction in the banking app, R1.00 gets charged by Pay Just Now but no first installment can't take. I had sufficient funds in both accounts for the initial payment to go off. Kept getting 'card declined' error messages on the bank accounts and automated emails from Pay Just Now regarding the myriad failed payment attempts. I have online payments allowed on both accounts so couldn't be the reason neither.

I have my full credit limit available as I made all previous payments timeously. I will never forget how I was so inconvenienced today by your platform and super embarrassed for trusting that your platform would work while holding up the queue. I no longer trust your service nor your platform. I am grossly disappointed!!!!

Please work on your platform!