Stuck in Endless verification loop with zero resolution(ticket ***)

Your guys deserve a Zero star for the disgusting customer service you constantly give!! I am beyond frustrated with the service I’ve been receiving.

I have been repeatedly asked to complete selfie verification on my account over and over again, despite already complying multiple times. Each time I follow the instructions carefully, yet I am still told to “try again,” with no proper explanation as to why my verification keeps failing.

What’s even more frustrating is that I keep receiving the same generic response from a consultant named Babalwa Zicina, who continues to advise me about lighting and positioning as if I haven’t already done this countless times. At this point, it feels like my concerns are not being taken seriously at all.

To make matters worse: • Calls go unanswered • Chat support is fully automated and does not resolve anything • There is no access to a real person who can actually assist

I have now even been told I reached the maximum number of verification attempts, which is completely unreasonable given that I’ve been stuck in this loop without proper support.

This entire process is inefficient, repetitive, and a complete waste of time.

I am requesting: 1. My account sorted before COB 2. A proper manual review of my account by a competent human 3. A permanent fix to stop these repeated verification requests

If this is not resolved urgently, I will escalate this matter further.

Ticket ***