tM
thelma M
1 reviews | Active since Aug 2021
20 Jun 2022, 17:49
****...*****
FIRSTLY no one explained the interest rate charge of R125 if I did not manage to pay my installment.....this is a pure ****. I tries to call the call center but the service I got was more poor than this R125.I even discouraged my friend who was ready to joint this ***** .....PEOPLE SHOUD SAVE OR SHOUD GO STRAIGHT TO THE STORES FOR LAY-BYE.THISI IS ****************.
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PayJustNow (Pty) Ltd's replyOfficial
21 Jun 2022, 07:36We are sorry you feel that way Thelma. our late fees are clearly articulated on our App and we even sent you links in the reminder emails when you missed your payment. This after we sent an sms the day before the debit was due to remind you the payment date you agreed to was coming up. We do understand that things happen, and that's why we also invite you in our communication to reach out to us if you can't meet your payment date.
Your instalments will always be interest and fee free as long as you pay on time. If you miss a payment, you have 24 hours to manually make a payment by logging into your account and going to the My Orders tab. We will email you a day before your payment to keep you updated on when we will collect your instalments.
If you do happen to miss a payment, we charge R125 (incl VAT) every time we reprocess this payment. We do this weekly, however the total of these reprocessing fees will never be more than 25% of the value of your transaction.
Remember we don't make money when our shoppers don't pay and we reward good repayment behaviour over time, so keep your account up to date or even better, use a cash flow tool to get to the next pay day and settle early. If you are unable to meet your repayment commitment, please contact us on ***.
Your instalments will always be interest and fee free as long as you pay on time. If you miss a payment, you have 24 hours to manually make a payment by logging into your account and going to the My Orders tab. We will email you a day before your payment to keep you updated on when we will collect your instalments.
If you do happen to miss a payment, we charge R125 (incl VAT) every time we reprocess this payment. We do this weekly, however the total of these reprocessing fees will never be more than 25% of the value of your transaction.
Remember we don't make money when our shoppers don't pay and we reward good repayment behaviour over time, so keep your account up to date or even better, use a cash flow tool to get to the next pay day and settle early. If you are unable to meet your repayment commitment, please contact us on ***.
PayJustNow (Pty) Ltd's reply21 Jun 2022, 07:36
Official
We are sorry you feel that way Thelma. our late fees are clearly articulated on our App and we even sent you links in the reminder emails when you missed your payment. This after we sent an sms the day before the debit was due to remind you the payment date you agreed to was coming up. We do understand that things happen, and that's why we also invite you in our communication to reach out to us if you can't meet your payment date.
Your instalments will always be interest and fee free as long as you pay on time. If you miss a payment, you have 24 hours to manually make a payment by logging into your account and going to the My Orders tab. We will email you a day before your payment to keep you updated on when we will collect your instalments.
If you do happen to miss a payment, we charge R125 (incl VAT) every time we reprocess this payment. We do this weekly, however the total of these reprocessing fees will never be more than 25% of the value of your transaction.
Remember we don't make money when our shoppers don't pay and we reward good repayment behaviour over time, so keep your account up to date or even better, use a cash flow tool to get to the next pay day and settle early. If you are unable to meet your repayment commitment, please contact us on ***.
Your instalments will always be interest and fee free as long as you pay on time. If you miss a payment, you have 24 hours to manually make a payment by logging into your account and going to the My Orders tab. We will email you a day before your payment to keep you updated on when we will collect your instalments.
If you do happen to miss a payment, we charge R125 (incl VAT) every time we reprocess this payment. We do this weekly, however the total of these reprocessing fees will never be more than 25% of the value of your transaction.
Remember we don't make money when our shoppers don't pay and we reward good repayment behaviour over time, so keep your account up to date or even better, use a cash flow tool to get to the next pay day and settle early. If you are unable to meet your repayment commitment, please contact us on ***.