Request to satisfy my emails and request from previous endeavours to date

I have had an account with PayJustNow for the longest since its inception. I’ve had my ups and downs with them through the years. What has recently came through to me as boarderline disrespect is the fact that, when they want something from me they communicate with me as often as they can. But when I want something from them it’s the opposite. They ignore me, they don’t respond to my requests, they don’t pick or follow up on calls I have made with them.

The past two weeks I have sent the 3 emails, more than 10 calls and requested a call back from their website. Nothing works.

Hence I am bringing this here, maybe they will be able to feel the pintch of salt they’ve sunjecting me to.

I was stuck in shop tills more than 3 embarrassing times, paying using my available allocation and declined. 2 times I was with my kids and today I went alone just to check if they fixed the issue and didn’t communicate. Nothing.

I have requested increase facility from them more than I can remember, never entertained.

I have requested my account being fixed from using a fraction of my allocation to using the full amount.

My allocation with them is R5000 I have used R1500 and left with R3500 I have not been able to use the R3500 for my kids school and education options. I was turned away at game trying to purchase school stationery and Ay Edgar’s trying two times trying to procure uniform and underwear’s.

If these don’t feel we are not worthy of them now that they are an established and partnered brand they can tell us and we can look elsewhere.

A mere acknowledgment of receipt of request could have sufficed the moment.

I don’t whether I should turn this to a different card or I’m trying to be too much or desperate or revengeful of the recent occurrences.

Please assist. ***