Request for Assistance: Payment Tracking, Allocation and Account Reactivation

Good day,

I trust you are well.

I am writing to formally request your assistance regarding a long-outstanding payment allocation issue that has unfortunately affected my PayJustNow account.

On 07 February 2025, I made a payment of R510.95 intended to fully settle my account. This payment was processed through Nible; however, to date, it has not been correctly allocated. Despite my repeated efforts to have Nible resolve this matter, the payment still reflects as outstanding on my PayJustNow account.

As a direct result of this issue, my PayJustNow account remains restricted, and I am unable to use the facility. This has been extremely frustrating and disappointing, particularly because I fulfilled my payment obligation timeously and in good faith. The delay and non-allocation of the payment are entirely beyond my control.

I respectfully request that PayJustNow assist by:

Tracking and verifying the payment of R510.95 made on 07 February 2025 under the reference number below.

Allocating the payment accordingly once verified.

Reactivating my PayJustNow account, as the delay in allocation is not due to any fault on my part.

I value my relationship with PayJustNow and would sincerely appreciate your support in restoring my account to good standing so that I may continue using your services in the future.

My details are as follows: Full Name: Thulani Mkrola ID Number: *** Reference Number: ***

I kindly request urgent feedback and resolution, as this matter has been ongoing for an extended period.

Thank you for your understanding and assistance.

Kind regards, Thulani Mkrola