Refund Not Returned to PayJustNow Wallet After Takealot Order Cancellation – No Response for Weeks

I am extremely disappointed with the lack of service and communication from PayJustNow regarding an outstanding refund of R808.

I placed a Takealot order using R808 from my PayJustNow wallet. The order was cancelled on 25 May, and I followed up on 26 May regarding the refund as wallet refunds are usually processed immediately.

Since then, I have been sent back and forth between Takealot and PayJustNow, with neither party taking ownership of the issue. After numerous enquiries, it was indicated that the problem appears to be on PayJustNow’s side. Despite this, I have received no explanation, update, or resolution.

Over the past few weeks, I have:

* Called the PayJustNow support line multiple times. * Sent emails requesting assistance. * Submitted messages through the PayJustNow app. * Followed up with both Takealot and PayJustNow repeatedly.

To date, my R808 has still not been refunded to my PayJustNow wallet, and I have received virtually no feedback regarding the status of the refund.

What is most frustrating is not only the delay but the complete lack of communication and accountability. Customers should not have to chase a refund for weeks, especially when the funds were already in a PayJustNow wallet and should have been returned promptly after the cancellation.

I am requesting that PayJustNow urgently investigate this matter, provide a clear explanation for the delay, and process the refund immediately.