Refund nightmare

I have had a overall great experience with the service in the past, up until a recent purchase made from one of the approved merchants. Long story short item purchases was not in stock and I had to cancel the order. Initial purchase was made on 23 November 2023, 2 payments done last one comming up and I do not have anything to show for it. I have reached out on numerous occasions and dealt with Christopher, Siyanthanda, Akhona, I even contacted the merchant more than once with no straight answer or feedback. Now more than a month later I am still waiting for a resolution almost 4k later and no one wants to take responsibility or accountability, communication is completely ignored with no repsonse on email or what'sapp, while the service may be something awesome the customer service are non existent. Such a pity a great service like PJN are in the hands of *********** staff that clearly does not care and only there to earn a pay cheque.