Refund is a nightmare with PayJustNow

I returned the purchased goods bought through online shopping, the seller proceeded to refund me with my method of pay which was PayJustNow. What they did was to put the money into my profile wallet, and couldn’t refund me back into my bank account. I sent an email requesting to withdrawal from the wallet into my bank account as I need the money. They sent me steps, which I followed. Suddenly there was another email sent to me saying the process was not completed and I must send bank account verification. I did that but they still kept quite even after several follow up emails. I just hope that I was not not ****med because they were sending all these emails with different adresses. Their return process is a nightmare!