TR
Tanya R

1 reviews | Active since Jun 2019

10 Jan 2023, 10:59

Poor Service

My fist 2 purchases via Pay just now was amazing, till I bought a bigger item from one of their merchant Multi Furniture and Appliances my god.. I’m paying for this product and had to make peace with the fact that I will not get and exchange or refund. This buy was a total lost and Just pay now is not of any assistance. I have been in communication with Jeanine at Just pay now and have been waiting for feedback since last year

I have also been in contact with Sufyaan Saeed at MFA and no feedback to date.

This has been a dead end from all directions but payment they want and if you miss a payment they increase the amount with R150 every 7days

I needed to chance my payment day to month end and this was there response

"Please note that the most common query is requests to move instalment dates on orders that were made in the last 8 days of November and first 23 days of December. We are NOT able to accommodate these requests"

This means they will continue to add R150 to my bill until I’m able to pay the account and then it will be double the amount

Guys please be careful of this company. I will not recommend that this service is used unless you in a life or death situation

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Replies (1)
PayJustNow (Pty) Ltd
PayJustNow (Pty) Ltd's reply12 Jan 2023, 10:37
Official
We are the payment option. I can see from your first email that you reached out to us about the product and we directed you to the merchant. The next time you called in and asked us to move the instalment date - which we did for you. It would be like blaming your bank for the bad product. I will contact the merchant for you but the late fees are R125 when you miss a payment and we did see an increase in payments being missed due to insufficient funds over Christmas. Your order should have been settled on the 31st of December but you missed November totally.