Poor Service

I purchased for R1000 at Ackermans on my pay just now app. Only to find out once the first payment went off that the code pay just now send on my app does not work on the system at Ackermans. The manager then advised me that there's nothing they can do but I will get my Money back within 48. I no choice but to let it play out and wait after the 48 hours. Then a week and half later I got nothing only to find out according to pay just now Ackermans was suppose to put the refund thru but nothing. Its was a whole back and forth thing,plus ive been wasting my airtime for there mess up. Ackermans eventually refunded me. But the problem was not solved as I could make use of my app for almost a month ,on my app showed I still owed money. Left it thinking maybe it will fall away but guess what I'm still waiting after calling Ackermans thinking they can help but nothing. I then tried calling pay just now multiple times,no answer. I understand perhaps they have been busy but that fact that I've been emailing them after each other and still got no feedback. The debit order then went off on the 25th of December because on the app shows I owe them money. Luckily I moved my money to my savings account. So the debit order couldn't go thru but now I am in "arrears"and to top it off the bank charges as there was no money in my account. Iam so ****ed off and I'm sick of waiting and battling with this people. Pay just now is **** I would advise everyone to rather go with payflex!!!!