Item: PayJustNow (Pty) Ltd
Rating: 1
Author: Freddy M

PayJustNow (Pty) Ltd's replyOfficial

26 Jul 2023, 10:00

Hi Freddy,I'm truly sorry to hear about the negative experience you had with our service. Please know that our intention is to provide the best possible service and payment options to our customers, and we deeply regret any inconvenience you may have faced.

Allow me to clarify the situation. When you inquired about our service, our team explained that due to the nature of the card you provided, we could offer you a single instalment instead of three. This decision was made based on experiences, as we have observed that using this type of account for instalment payments has resulted in a high number of unpaid orders (around 94%). As a result, this adds extra costs to the transaction process and may lead to late fees, which we want to avoid for our customers like you.

Our primary goal is to provide an interest and fee-free payment option to South African consumers like yourself. However, to ensure a smooth and hassle-free experience, we also need our customers to do their part in keeping their payment method up-to-date and reliable.

I understand that you may have had certain expectations regarding the payment process, and I sincerely apologize for any disappointment caused. We strive to be transparent and upfront with our customers about our payment policies to avoid any misunderstandings.

To provide further clarity and reinforcement, I have emailed you reiterating what our agent communicated during your previous conversation. I hope this helps in addressing any lingering concerns or questions you may have.

PayJustNow (Pty) Ltd's reply26 Jul 2023, 10:00

Official

Hi Freddy,I'm truly sorry to hear about the negative experience you had with our service. Please know that our intention is to provide the best possible service and payment options to our customers, and we deeply regret any inconvenience you may have faced.

Allow me to clarify the situation. When you inquired about our service, our team explained that due to the nature of the card you provided, we could offer you a single instalment instead of three. This decision was made based on experiences, as we have observed that using this type of account for instalment payments has resulted in a high number of unpaid orders (around 94%). As a result, this adds extra costs to the transaction process and may lead to late fees, which we want to avoid for our customers like you.

Our primary goal is to provide an interest and fee-free payment option to South African consumers like yourself. However, to ensure a smooth and hassle-free experience, we also need our customers to do their part in keeping their payment method up-to-date and reliable.

I understand that you may have had certain expectations regarding the payment process, and I sincerely apologize for any disappointment caused. We strive to be transparent and upfront with our customers about our payment policies to avoid any misunderstandings.

To provide further clarity and reinforcement, I have emailed you reiterating what our agent communicated during your previous conversation. I hope this helps in addressing any lingering concerns or questions you may have.

FM

Freddy M's updateReviewer Update

29 Jul 2023, 21:33

I rep**** to your email telling you that you are not telling the truth. Your job is to spin, and that is very bad. You'll be respected if you take responsibility for your mistakes and vow to ensure that they are not repeated instead of lying

FM

Freddy M's update29 Jul 2023, 21:33

Reviewer Update

I rep**** to your email telling you that you are not telling the truth. Your job is to spin, and that is very bad. You'll be respected if you take responsibility for your mistakes and vow to ensure that they are not repeated instead of lying

PayJustNow (Pty) Ltd's replyOfficial

31 Jul 2023, 09:44

I rep**** to you. It is not "spin" please check the proof of payment I sent on the email, and please come and update this to clear up where the fault lies here.

PayJustNow (Pty) Ltd's reply31 Jul 2023, 09:44

Official

I rep**** to you. It is not "spin" please check the proof of payment I sent on the email, and please come and update this to clear up where the fault lies here.

FM

Freddy M's updateReviewer Update

31 Jul 2023, 14:30

If you check the original complaint is not about the refund. The the refund is just the effect, the cause was the complaint that you deducted 100% of the cost instead of the agreed third as per agreement. I would not have used PJN as payment method for 100% charge, I could have used other methods. Your explanation to the cause is what I call spin. The refund is the effect because I returned the item, and used other methods to purchse the item. PJN has a tendency to blame everyone instead of taking responsibility. In this case you are blaming the bank, and previously you blamed the mechant for the mishap (one of your so-called Rockstars when I called). I maintain, your customer service sucks, worse than Telkom.

FM

Freddy M's update31 Jul 2023, 14:30

Reviewer Update

If you check the original complaint is not about the refund. The the refund is just the effect, the cause was the complaint that you deducted 100% of the cost instead of the agreed third as per agreement. I would not have used PJN as payment method for 100% charge, I could have used other methods. Your explanation to the cause is what I call spin. The refund is the effect because I returned the item, and used other methods to purchse the item. PJN has a tendency to blame everyone instead of taking responsibility. In this case you are blaming the bank, and previously you blamed the mechant for the mishap (one of your so-called Rockstars when I called). I maintain, your customer service sucks, worse than Telkom.

Poor Customer Service