Poor Customer Service

<div>When purchasing a rather expensive item, I thought I'd make use of their offer to pay in 3 instalments, without interest, so I registered with them (being the time for Black Friday specials, I bought more than I usually do). But they wanted me to send a 'selfie' for verification purposes. Apart from the fact that such a 'selfie' is no real verification method, I didn't feel easy with it. So I sent them an e-mail, with a copy of my ID attached, and asked whether that would suffice instead of the 'selfie'. Two days later there was still no reply (and I started worrying that the item I'd wanted to buy, may get sold out). So I sent another e-mail. Another day passed and I sent the 3rd e-mail and after another half day, I decided that the only option I had, was to bypass them. I paid for the item straight, and decided that I would just have to hold back on buying something else I had in mind. Then the next day (after 3 days and 3 e-mails had passed), I received a reply. But it did not address my query at all, it only gave me directions on how to reset my PIN and take and upload the 'selfie'. I then wrote to them about how I felt, said I'll never make use of them, and requested to have my (unused) account closed. This they did, and confirmed it by e-mail. Taking 3 days to reply to e-mails, is bad enough. But then not addressing the issue, makes it worse. At least they did close my account as requested, and confirmed it, otherwise I would've given only one star. &nbsp; #BlackFriday</div>