Poor Communication and Much Frustration

Extremely frustrating company to deal with. Communication is poor and the returned calls are non-existant. I’ve been assured multiple times that I would get a call back, even once given a time and yet again it never happened. I’ve provided what they’ve asked for but it seems the elbow doesn’t speak to the hand so all lines seem to be crossed. I’ve wasted so much time and money sitting on hold to finally get through and be told none of the people I need to speak to are available and I will get a call back, but nothing.