PnP clothing Ridgeview Refund

I bought an item at pnp clothing Ridgeview on the 28th oct and returned it on the 30th oct. i have spent the whole of today trying to get my refund and further instalments cancelled. it is now 5 working days and i still have not received the refund. i have spoken to the Bot and well as emailing various departments including a lady by the name of Jade Bender but still this matter is not sorted. i would like this matter sorted ASAP as i have been messed around long enough. the pnp ridgeview is also wait feed back to no avail.