PAYSTRETCH IS A ****

I’m writing to express my disappointment and frustration regarding a failed transaction at Makro Gonubie Store on 26/10/2025. I attempted to purchase an air fryer using PAYSTRETCH, but both attempts failed at the till. Makro staff confirmed that the PAYSTRETCH option wasn’t working in-store, so I paid with PayJustNow instead.

However, I’ve since received a notification showing a balance of R4200, and PAYSTRETCH claims the second transaction went through. I’ve provided proof of the failed attempts and my PayJustNow payment, explaining that neither PAYSTRETCH transaction was successful, but you’ve left the second transaction open, stating I owe R2109. I’ve repeatedly requested they cancel this, but without resolution.

I find it unacceptable that PAYSTRETCH insists I owe this amount when: - Both attempts at Makro failed. - I paid via PayJustNow (proof attached). - Makro staff confirmed PAYSTRETCH wasn’t working.

I request that PAYSTRETCH: 1. Contact Makro Gonubie Store directly for proof of the failed transactions. 2. Cancel the outstanding amount of R2109 – I did not authorise or complete any successful PAYSTRETCH transaction.

I will not pay for a transaction I didn’t complete. I expect a prompt resolution to resolve this matter.