Payment issue

Dear Team,

I tried to reach out to you regarding my PayJustNow account in December. I had requested that the debit for my ongoing two orders made in December be scheduled to start in January and February. I was not advised or informed that placing an order within 5 days prior to my selected payment date could result in double debits/payment within the same month.

To date, I have not received any communication from your side. Additionally, there are extra funds deducted for failed debit orders, which could have been avoided if my initial request had been addressed.

Please refer to my previous orders, as none of them have failed; all payments were made on time. May we kindly revert to my original request so we can resolve this matter and sort out my account?

Thank you for your attention to this matter.

Kind regards, Nkosinathi Ntshangase *** ***