PayJustNow won’t process my refund.

I am very disappointed with this company. I am very displeased.

On the 7th of April 2025, I made at purchase at EDGARS and they deducted money twice from my bank account. I reached out immediately to their support and I told I only got debited once. After a serious back and forth, they eventually asked for my bank statement.

I submitted it and they told me they would make a refund to my account. A week later, I reached out again to find out about the refund status and all I kept getting was “Apologies for the inconvenience. Our refunds department is processing refunds in batches”. When I asked for a timeframe, I could not be answered.

Every week I kept checking in only to be sent the same message by a different agent - it’s almost like it’s a generic. Today is the 17th of May and I checked in again yesterday only to be met with the same response.

There is no timeframe for the refund nor direction. I’m very disgusted 🤢 by their customer service, who only respond when they want to and seem to have no sense of urgency with this matter.

Surely it can’t take that long.