Payjustnow - TERRIBLE customer services and conflicting information

Ive been with payjustnow for over a year now even though Initially i was granted a measly facility limit that I could do nothing with. Ive been trying since the 27th of June to increase my facility, ive sent them all my documentation and get absolutely zero response from them via email. Ive spoken to 2 different consultants on the app, the first told me the issue was they couldnt see my salary on my bank statements (???), the second now tells me the issue is that I havent completed enough purchases on the site. its now the 10th of July. Firstly, this isnt what their website says, on their site it says i only need to be with them for 6 months as a requirement to apply for a facility increase. Secondly, its been 2 weeks of me trying to get an answer out of them with little to no response, and the responses i do smell more of someone to lazy to do their job than prove helpful in any way whatsoever. Thirdly, at what point do they ever think its maybe necessary to respond to an email? from my experience its never, but they're quick to ask you to send all your sensitive personal information to their email address. Is any one even interested in doing business at Payjustnow? It doesnt look like it