PayJustNow, PayMeMyMoneyNow

Hi my name is Goitsimang Lekganyane. I bought items from your Edgars store in Loch Logan (Waterfront) Bloemfontein on 25/03/2024.

I used Pay Just Now to pay for the items, but there was a problem with processing the payment. The money was debited from my account but it did not go through on the Pay Just Now App and it did not show on Edgars' side. The amount debited from my account R1053.93.

When I checked the Pay Just Now app, it did not show the items I had been bought or that a payment had been made. I was told to wait seven days for the money to be refunded back into my account.

I went back again to the store on 04/04/2024, then I was told to print a bank statement showing that the money was debited but not refunded. I gave them the statement, then I went back again with my partner to find out what was happening.

Then I was assisted by Casper, who had contacted us previously on Whatsapp to try and assist in getting this resolved. Who told my partner that he could not give us the store managers information as the store manager could not assist much. He also told my partner that we would have to wait for the area manager to possibly assist us.

Because the area manager was at a managers strategy planning workshop, something like that.

We have been waiting since then, it is almost a month now. Can someone please sort this out. We have been hugely inconvenienced.

I was told by Edgars on 17/04/2024 that they could not help me. That it is not their fault and it is a problem that only you can help with.

The references for the first transaction are : Merchant : ***, Pay Just Now : 7axkwAqPey.

Then today (19/04/2024) I went to buy more items using your app. Then the same thing happened again. An amount of R 566.29 was debited from my account.

The references for the second transaction are : Merchant : ***, Pay Just Now : YaOYvnpNdx.

Now this brings the total amount of money that has been debited from my account to over R 1500.00.

Can I please have my money back and please I don't want to wait another month. While my money sits in your account.

I will stop using your app, cause it is not doing what it is supposed. It is just giving me one headache after another.