PAYJUSTNOW PATHETIC SYSTEM AND MEANS OF OPERATING

The Most pathetic I've ever seen and experienced...I wonder what stupid system you use. On Saturday 17 Dec 22 my husband and I used payjustnow for the first time, thinking its a straight forward transaction or means to get goods etc. Your system is pathetically slow in functioning, and instead of only debiting MY account with R334, you went and debited R2000 on top of that. R1000 was refunded on 21 Dec 22, and I am still waiting for my other R1000. 2 Calls have been logged by the merchant and still NO progress NOR feedback regarding the rest of my money. The R2000 was debited with immediate affect, but the one that has been refunded is still pending as if it needs to be checked before showing its available. Really a pathetic system to do business with..in the first place there was only R1000 available credit provided. But miraculously you deducted an extra R2000. Your merchants cashiers was not fami**** with the payjustnow system, and I believe YOUR company has not done the necessary to educate them on that in order for them to guide their customers. It is now 15:14 and I am still waiting for my other R1000 to be refunded, how could only one be processed, don't you check what your system shows?????? Why must you be guided into refunding me if you can see exactly what you did wrong, now you are operating in the background and I have to rely on the stores admin manager to be liaison between me and you. UNACCEPTABLE PAYJUSTNOW!!!!! I will rather stick with payflex who operates without any hidden agendas, I am well informed everytime I buy through them!!!