PayJustNow not forthcoming with assistance on refund

Super unhappy with this business as there was a manufacturer problem with an order from their merchant Autism Resources SA and I had no choice but to return the item in question. So the merchant tells me that they will refund me and I must inform P J N which I did (mind you clearly this merchant has no clue or hasn't had training how to handle a refund issue with P J N) because I haven't had this issue with other refunds with other merchants. The merchant was made aware on T h u r s 1 1 J a n of the issue. Two days ago, I informed P J N by forwarding the communication from the merchant as requested and P J N has still not assisted but in the meantime a second payment for an item I don't have has gone off my bank account. Now what a n n o y s me is that the money to be refunded will be automatically credited to my wallet instead of giving the client a notification on the app as to whether the customer wants this to be credited to the wallet or if it should be paid into the same bank acc used for payments like how Pick n Pay Asap delivery app does. I shouldn't have to find it a s c h e l p to have to go search the P J N site to find out on FAQ's that I must manually request payment be made - give me the option as a pop up on your app to choose which option I prefer. Now an extra unnecessary payment will go to the wallet wastelands when it's eventually resolved that's a mission to go back to my bank account 😒 I would rather wait days for my refund than it go straight to the wallet. Issue with merchant Autism Resources is ongoing since Thurs 1 1 Jan til today but still waiting for help from PJN