PAYJUSTNOW DOING NON CONSENTED CREDIT CHECKS

I am very disappointed in the service I received.

I spoke to a guy on the 5 july 2024 regarding a credit facility increase.

He then informed me about the documents needed to do the application.

I asked him on their formal chat whether they will do a credit check on my name and he said no the review the application internally.

So today I got feedback from my request and was denied an increase but that is not why I am upset I asked the guy about the credit check because I did not want any enquiries on my credit report.

Because I am working on building my credit score which will now go down because of the enquiry.

I am furious and feel I was mislead. I asked the gentlemen about the credit check his answer was no it is reviewed internally.

So my question is why was I **** to ? I never gave consent for any credit check? I was told today that yes they do a credit check and the enquiry will be on my report for 1 year which means it is a hard enquiry.

I am upset but all i want IS for you to DISPUTE this with the credit bureau to remove the enquiry as it is the right thing to do!!!!

I never gave consent and that is against the POPIA LAW you cannot just pull peoples report and not give them the option to give consent if I knew i would have never done the credit increase facility thing please call me to sort this as I will take it further because i have proof that the gentlemen said its reviewed INTERNALLY and so should you because this chat was on the 5 JULY 2024 and for record purposes you should have this conversation recorded on your platform.

The consultant I spoke to today just ignored my questions and gave me a reference number saying that the facility law check was implemented and published on the 8/7/2024 so i want to know why no one asked me if it's okay to do a credit check not misleading me into doing an application and then it's not fair!!!!

I WILL AWAIT YOU FEEDBACK!