PAYJUSTNOW COMPLAINT

I am writing to express my dissatisfaction with the service I have received regarding my refund. On 25 November, I purchased a shoe from Shoe Box, and although the order was not processed, the payment was deducted from my account. I emailed for assistance, and on 2 December one of your consultants contacted me, stating that she had processed my refund but mistakenly sent another payment and would provide an account for me to return it. However, I never received the initial refund she claimed to have sent. She later asked me to send my bank statement for verification, which I did, and then told me to wait. It has now been a long and frustrating wait for a simple R159 refund. I have attempted to call your offices, but the phone goes unanswered. I have provided my bank statement, which clearly shows that no refund was received; yet, the issue remains unresolved, which is both disappointing and unacceptable.