Pay just now worse customer service ever

Its been more than 6 weeks now,ive written a conplaint on Halopeter 2 weeks back and stil no reply from "pay just now"..u cant call them because u get a voice automated response and it cuts u off saying the operaters are busy,u cant email them because they reply by saying chat to them on the app,the app says u must email...so u cant get your refund,tue merchant that i bought from does not get hold of them either...so its been 6 weeks now,sending 2 to 3 emails a week and no response