Pay Just now shifting the blame to customers

I have been receiving the WORST ever service between Pay Just now and Gloot Nutrition.

I placed an order with Gloot on the 3rd of October, Pay just now took the monies from my card for the payment, and I have heard absolutely NOTHING from Gloot regarding my order. I let Pay just now know about this, and it feels like they are just dismissing the problem that they have with Gloot, and according to them I need to resolve the problem with Gloot. So they will STILL be deducting my account for goods I have not received, yet they REFUSE to sort out their suppliers????? WELL DONE PAY JUST NOW FOR ACTING LIKE THE PERFECT "MIDDLE MAN" Your service is JUST AS Bad As GLOOT NUTRITION'S!!!!!!!!!!!!!