PATHETIC SERVICE!!! RIDICULOUS COMMUNICATION, NO SENSE OF URGENCY! ****MERS!

I am writing this with so much frustration i made a purchase at makro on the 19th of dec 2025 amounting to r511.84. I was double debited from my capitec account,and makro confirmed that it DECLINED at POS, the front manager mfazwe assisting sent an email (dated 9/01) as requested by pay just now for a refund to be processed. however to this date i have not received communication. I have tried all means of communication from that unproductive AI chat to a non existent contact center. from the purchase date i have never gotten to speak to a human being to assist just going back and forth... I WANT MY MONEY!!!! AND FOR MY ACCOUNT TO NOT BE DEBITED AGAIN! REDICULOUS SERVICE!