Order not delivered. Payjustnow charged me. Seller disappeared

I ordered from Solo Shoes Online on 04 October 2026, Order #***, paid via PayJustNow.

PayJustNow paid the merchant on my behalf, but I have NOT received my shoes. No delivery, no tracking, nothing after 17 days.

Solo Shoes Online is unreachable - phone does not go through, emails ignored since 04 Oct.

I lodged a dispute with PayJustNow via app and email to *** and ***. No resolution, but my installments are still running.

This violates Consumer Protection Act Section 19 - goods must be delivered within agreed time or reasonable time.

I request: 1. Order *** placed in formal dispute status immediately 2. Installments paused - no late fees 3. Full refund of what I have paid and cancellation of remaining balance 4. Investigation into merchant Solo Shoes Online

Order: *** Date: 04 October 2026 Amount: R878

If not resolved in 3 business days, I will escalate to CGSO (***) and National Consumer Commission.

Please help.