No response or resolution from PayJustNow

I am extremely disappointed with PayJustNow’s customer support and escalation process.

I logged a formal support ticket with PayJustNow (Ticket #***8) regarding a transaction where a merchant failed to deliver goods and became completely unresponsive. Despite providing all required information and following PayJustNow’s processes, I have not received any direct communication, meaningful update, or resolution from their support team to date.

My interactions with PayJustNow have consisted of:

Repeated chats and follow-ups

Generic responses stating that the matter has been “escalated to the merchant team”

No timelines, no feedback, and no accountability

No proactive contact from PayJustNow support after the ticket was logged

As of today, no PayJustNow support agent has contacted me to discuss the issue, explain the process, or provide a clear outcome. This level of silence is unacceptable for a payment platform responsible for facilitating consumer transactions.

What is particularly concerning is that PayJustNow continues to enable and process payments, yet appears unable or unwilling to provide effective post-transaction support when a dispute arises. The lack of communication leaves consumers stranded, uncertain, and out of pocket.

A review of PayJustNow’s HelloPeter profile suggests that my experience is not isolated, with many other consumers reporting similar issues around slow responses, unresolved escalations, and poor communication.

What I expect from PayJustNow:

Direct communication from a competent support agent

A clear explanation of the status of Ticket #***8

Defined timelines for resolution

Accountability for how disputes are handled going forward

This complaint is not about attacking the company — it is about highlighting a serious breakdown in customer support and escalation handling. Consumers deserve transparency and timely communication, especially when payments have already been processed.