NO Refund , no response , just useless platforms of communication

Just had a bed experience regarding my refund , I have been using the useless chat box , sent an email no reference number , and tried to call just to get over that annoying voice over lady , I was suppose to be fully refunded on the 16 of January 2026, but from the amount I was only refunded R76 Till today NO FUND NO RESPONSE on all platforms , I just need my money from you and will continue with PAYFLEX