Nightmare in receiving my refund from Pay Just Now.

I am really having a terrible experience with Pay Just Now, I bought a tent from Perfect Deal through Pay Just Now, and a wrong tent was delivered and I returned it.

Now it is mission impossible to get my refund from Pay Just Now.

I have been calling their Cape Town Number Lord Knows how many times, they keep you on hold, then they tell you they cannot answer your call and they will call you back which they never do. I waiting for over 15 minutes on the queue until I was number only to be told they cannot take my call, after I was sure I am being refered to a consultant.

They always refer you to the chat on the app, where you talk to a robot, they take forever to refer to a real person.

All I want is my money back, I started last week trying to get someone to assist me, and they told me they were waiting for an instruction from Perfect Dealz, to indicate if it is a full refund. I contacted Perfect Dealz, and they sent me screenshots of communication with Pay Just Now, to confirm that the instruction was clarified. I even sent those screenshot on the robot chat on the App.

But evertime I make an enquiry on their robot chat, I am asked if the merchant has submitted the instruction for a refund.

The latest I was asked to send the e-mail of the merchant so that they can track the instruction. I am really disappointed and annoyed.