Loan Withdrawal Failed – My Details Were Correct

On 30 January 2026, I was approved for a FinChoice PayStretch loan of R3,000, processed through PayJustNow. The funds were credited to my PayJustNow wallet, and I initiated a withdrawal to my bank account.

My banking details were correct and verified. The issue is not with my information — the problem lies with PayJustNow’s withdrawal process. The withdrawal failed due to a verification error, yet the R3,000 was deducted from my wallet, never arrived in my bank account, and was not returned to my wallet.

Despite this, my FinChoice account now shows an active PayJustNow “Pay in 12” loan with a balance of R3,420 and an instalment already due. This means I am being asked to repay a loan I never received.

I have contacted PayJustNow support multiple times via email and live chat, but received no resolution. One automated response even stated that my query was not attended to due to “high support volumes.” This is unacceptable.

I request urgent resolution: either the funds must be deposited into my account or the loan balance reversed. Repayments and debit orders must be suspended until this matter is resolved.