Issue with my payments

Everytime I try to purchase something it tells me to pay the full installment, everyone was saying oh you should try PayJustNow , I then tried them when checking out it says I should make the full payment instead of them splitting the bill into 3 equal parts I’ve been trying to sort this out and to be honest with your the service is putrid and slow , anyways once I got communication back from them they told me that a family member of mine is using the same mobile number as mine that’s why I can’t get the purchase to be split into 3 equal parts the exact words that was said is “ From experience, we have found that consumers that share numbers have an extremely high default rate.” I responded back with saying no other family member of mine users my mobile number for PayJustNow. Just so you know they even gave me my family member name that using my mobile number , I then went and asked this family member and they advised that no they do not even know what PayJustNow account 😅 , please do know as well that I wait like 2-3 days for a response from the customer service advisor . I myself work in a call centre but like seriously is this your way to treat your customer ?

It’s outrageous to be treated like this!!! I’m extremely disappointed in the service I am receiving, because apparently PayJustNow is suppose to be an amazing app. I would seriously like this issue to be sorted ASAP !!!!

Also don’t bother calling them because once you do get through to them they keep you on hold for a long time and then the line just drops !

CAN YOU PLEASE DO YOUR JOB