I paid with Pay just...

I paid with Pay just account at Makro Strubensvalley in April 2025 i am not sure how did they miss the paymeny as they ended up handing me over to Nimble Group of which its ok if they did not get my payment however there is deductions on my account and when i ask Nimble they said i must send a statement i did that and they told me that it was POS PURCHASE AND I DOD NOT KNOW WHO WAS BUYING as my last day of purchase was made in April