Horrible Customer Service

Absolutely pitiful customer service, horrible payment processing service. Was not made aware that my card had expired on their account, as I was allowed to use the service initially. Was debited early(apparently to an inactive card) and was not made aware. You are advised that you are given a 24-hour grace period to sort it out, but when I went to check, a late payment fee of R145 was added. I tried to get assistance from two agents, Natasha and Asheeqha, who have no customer service skills and were passive-aggressive when I asked for a resolution. Would never go back to using their service I have never felt so disregarded as a customer in my life.