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On Friday I made a purchase at the Jack lemkus store using my pay just now app. It was the 2nd time using the app so the lady in store assisted me. By error she pressed pay now 2 not seeing the 2nd pay now was for the payment due 1 July only and I only realized the payment went off 2 when I received the notification on my cell phone. The store than called the contact Centre for assistance to reverse the 2nd payment which a lady called Michelle arrogantly said they cannot reverse that payment as it is a payment that was due. I told her yes but only due on 1st July so they should be able to reverse it seeing that it was done in error. When I requested to speak to the manager or team leader she told me they are in a board meeting. I told her seeing that they cannot reverse my money I will go to the bank to reverse it she had the nerve to tell me that that will be *****. How can it be ***** if I wanted to reverse just that second payment that was done in error and that was only due in 1 July.

I want my 2nd payments money back as that us only due in July otherwise I will report you guys to the ombudsman