Flop star support team

What an absolute nightmare dealing with the staff and this app. So I made a purchase at game last Sunday of R600 and meant to be debited R203 first installment but was debited 4 times. I've been back and forth with the jokes of rockstars on that useless app and have been to the store to submit all the documents they've required. So I follow up today since I'm home and have not received and update since Thursday when I went in store. Tristan then tells me I can't get a refund this is the procedure I know have to explain everything again for like the 10 million time. He then says they did not receive the email I forward the email to him he then says it was sent to the incorrect email?? So I ask for the correct email he says he cannot provide it the store knows the process. I'm literally laughing at this point because I'm so frustrated. These are all delaying tactics as I know and it was confirmed that they see the duplicate on their side and game confirmed that they had systems issues on the day I was in store. Oh when I asked to speak to a manager or TL I was told there isn't one. What a joke honestly. These are your staff in customer support. More like flop stars the bunch of them.