Failed eWallet Transfer – No Refund, No Reference Number, No Response from Support

Complaint:

I am extremely disappointed with the level of customer service I have received from PayJustNow.

I requested that funds debited from my Discovery account be transferred from my eWallet. The transfer failed, and on 26 May 2026 I received an email advising me to submit a banking confirmation letter so that the funds could be refunded to my bank account.

I submitted the requested banking confirmation letter immediately. It has now been three working days, and I have not received:

* My refund; * Confirmation that my banking details have been verified; * A reference number for the matter; or * Any update on the status of my refund request.

I have attempted to follow up through the PayJustNow app’s chat support, but I have been unable to reach a consultant and continue to receive only automated responses. I have also sent follow-up emails to ***, which have gone unanswered.

The lack of communication is unacceptable. My money is no longer available in the eWallet, and I have been left with no information regarding where the funds are or when I can expect to receive them.

I am requesting urgent feedback on:

* Whether my banking confirmation letter was received; * Whether my bank account has been verified; * The status of my refund request; * A reference number for the matter; and * When the funds will be paid into my bank account.

I expect PayJustNow to investigate this matter urgently and provide a clear resolution without further delay.