Extremely poor customer service by Payjustnow

Worst experience in customer service. Used facility to by a bed from Comfy, realized the bed was just a frame so canceled the deal with Comfy same day and notified payjustnow. My bank account was debited and to date I have been trying to call them to no avail. Website run by chat bots and not helpful. Rather use your card the traditional way and go to the actual store. I'm still waiting for feedback since last week.