Extremely frustrated customer that wants nothing to do with PAY JUST NOW

I am extremely disappointed with the service I’ve received. I made a payment via PayJustNow on Monday, and the full amount was debited from my account. Shortly after, I cancelled the order. The service provider contacted me and processed a refund the same day through the PayJustNow app.

I submitted a withdrawal request on Tuesday, but to date, I have not received the funds. Initially, I was asked to provide proof of account, which I did, but since then, there has been no communication. My follow-up emails have gone unanswered, and the in-app chatbot has proven to be completely unhelpful.

This experience has been frustrating and deeply disappointing. I regret using this service and urge PayJustNow to urgently address the matter.