AM
Adriaan M
1 reviews | Active since Jun 2019
05 Jan 2026, 09:21
Duplicate Deduction – R1,900.00 Held With No Response
PayJustNow deducted payment twice and has not refunded duplicate amount.
Helpful (0)
Replies (1)0
Replies (1)AM
Adriaan M's updateReviewer Update
05 Jan 2026, 09:25An amount of R1,900.00 was deducted twice for the same transaction at Makro.
I did receive the product; however, the duplicate amount is currently sitting in my PayJustNow wallet and has not been reversed.
I contacted Makro, and they confirmed that they do not deal with PayJustNow directly and that this issue must be resolved by PayJustNow.
I have sent multiple emails and tried to contact PayJustNow, but I have received no feedback or acknowledgement. It is extremely difficult to get hold of support, and this matter remains unresolved.
This is my money, deducted in error, and there is no reason for it to be withheld any longer. I am requesting urgent action and clear communication.
Desired Outcome
Immediate reversal/refund of the duplicate R1,900.00 and written confirmation of when the funds will reflect.
I did receive the product; however, the duplicate amount is currently sitting in my PayJustNow wallet and has not been reversed.
I contacted Makro, and they confirmed that they do not deal with PayJustNow directly and that this issue must be resolved by PayJustNow.
I have sent multiple emails and tried to contact PayJustNow, but I have received no feedback or acknowledgement. It is extremely difficult to get hold of support, and this matter remains unresolved.
This is my money, deducted in error, and there is no reason for it to be withheld any longer. I am requesting urgent action and clear communication.
Desired Outcome
Immediate reversal/refund of the duplicate R1,900.00 and written confirmation of when the funds will reflect.
AM
Adriaan M's update05 Jan 2026, 09:25
Reviewer Update
An amount of R1,900.00 was deducted twice for the same transaction at Makro.
I did receive the product; however, the duplicate amount is currently sitting in my PayJustNow wallet and has not been reversed.
I contacted Makro, and they confirmed that they do not deal with PayJustNow directly and that this issue must be resolved by PayJustNow.
I have sent multiple emails and tried to contact PayJustNow, but I have received no feedback or acknowledgement. It is extremely difficult to get hold of support, and this matter remains unresolved.
This is my money, deducted in error, and there is no reason for it to be withheld any longer. I am requesting urgent action and clear communication.
Desired Outcome
Immediate reversal/refund of the duplicate R1,900.00 and written confirmation of when the funds will reflect.
I did receive the product; however, the duplicate amount is currently sitting in my PayJustNow wallet and has not been reversed.
I contacted Makro, and they confirmed that they do not deal with PayJustNow directly and that this issue must be resolved by PayJustNow.
I have sent multiple emails and tried to contact PayJustNow, but I have received no feedback or acknowledgement. It is extremely difficult to get hold of support, and this matter remains unresolved.
This is my money, deducted in error, and there is no reason for it to be withheld any longer. I am requesting urgent action and clear communication.
Desired Outcome
Immediate reversal/refund of the duplicate R1,900.00 and written confirmation of when the funds will reflect.