Duplicate Debits for Fully Paid Orders

I am writing to formally lodge a complaint regarding multiple unauthorised debits from my bank account on 19 June 2025.

Three separate debits were processed today for orders already fully paid. As a result, my bank account is now in a negative balance, which is extremely concerning and has caused significant inconvenience.

To make matters worse, I have attempted to contact your support team via phone and through the chat function on your website, but have been unsuccessful. I was left on hold for an extended period and have yet to receive any response.

Please investigate this matter urgently and arrange for a refund of the duplicate charges. I also request written confirmation that this issue is being addressed and steps are being taken to prevent it from happening again.