Delivery disappointment

I am deeply disappointed with the performance of your payment platform. It is unacceptable that merchants on your platform can take payment for goods and then fail to deliver them to customers. While I understand that issues can arise, the lack of effective resolution and the vague response of "please be patient" when contacting support is unsatisfactory.

It's crucial for a payment platform to ensure that both merchants and customers are held to high standards of accountability. I urge you to address these concerns more seriously and implement measures to prevent ****mers from operating on your platform, as well as to improve your support system to provide timely and meaningful assistance to affected users. The merchant in question would be NU Season