DECLINE CARD

I am writing to formally express my dissatisfaction regarding an issue with my PAYJUSTNOW account. I have held this account for several years and have consistently maintained a good payment history without any missed instalments. However, this month the scheduled debit order was unsuccessful. I am uncertain as to the cause, as the card linked to my account remains valid and active. Additionally, when I attempt to make a manual payment through the app, I receive the following error message: “Card permanently blocked. Reason: transaction declined (invalid card).” As a result of these failed transactions, penalty fees of R145 have been app**** to both of my affected accounts. I would like to emphasize that my card details are correct and valid, and my available online limits are sufficient to cover the repayments. On this basis, I do not accept responsibility for these penalty charges. I kindly request that this matter be investigated and resolved urgently, including the removal of the penalties app****. Thank you for your prompt attention to this matter. I look forward to your swift response.