Debit Order Taken for Cancelled Order – No Product Delivered, No Response from PayJustNow

I am extremely frustrated with PayJustNow’s lack of response and poor communication.

We purchased a cellphone via Takealot using PayJustNow. The first instalment was debited, but we never received the physical phone. The order was cancelled before delivery. This is therefore NOT a refund request, because no goods were delivered.

Despite explaining this clearly multiple times, PayJustNow keeps responding with generic refund explanations that do not apply to our case. This shows that my query is not being properly read or understood.

What should have happened immediately: The debit order should have been stopped, and the amount already debited should have been reversed.

Instead, we have experienced the following: No meaningful response to emails for days Phone lines that do not work A chatbot that takes hours and does not resolve anything

Because we urgently needed a phone, we were forced to purchase another one separately. This situation has caused unnecessary stress, delays, and financial inconvenience — all because PayJustNow has failed to act or communicate properly.

I am requesting: Immediate confirmation that the debit order has been stopped Immediate reversal of the amount already debited Clear communication from a real person who understands the issue

I have never dealt with a payment provider with such poor communication and service. I am posting this here in the hope that PayJustNow will finally take responsibility and resolve this matter urgently.

Leon