Days of waiting without any real help

I am lodging this complaint because I have been trying for several days to get assistance from PayJustNow regarding an issue with my customer profile/account, but the matter remains unresolved.
I have contacted support multiple times by email and WhatsApp. I received acknowledgements and promises that management or the technical team would respond, but no proper resolution or clear timeframe has been provided.
The responses I continue to receive are generic, delayed, and unhelpful. Most recently I was told they could not attend to my query due to high support volumes and that I should “try again.” This is extremely frustrating after waiting for days and following up repeatedly.
As a customer, I expect:
Proper communication
A clear update on the issue
Realistic timelines
Effective support and resolution
At present, I am still stuck in the same position with no solution.
I request that PayJustNow urgently assign a competent representative to resolve this matter and communicate with me properly.If I decide now not to pay for my past orders and keep that money, you guys will be the first to phone or send emails about missed monthly payments. Then it’s arrears notices and lawyer threats. So clearly it’s all about money to you and not about us, the actual customers.
Maybe I should do that. Maybe then I’ll finally get the attention of a manager or someone who actually works there and wants to help and assist customers.
Someone who actually wants to do their job and see a customer happy and satisfied. Because I firmly believe if you love what you do, you’ll never work a day in your life. But doing your work here seems like too much to ask, so maybe you’re just there for a paycheck.
I am beyond frustrated with the lack of help, the delays, and the way customers are being treated. Do better.