Customer service needs improvement

I have been trying to get assistance from PayJustNow through their chatbot, but it is always “busy” and says someone will get back to me, which never happens. This has been extremely frustrating, as there has been no follow-up at all. I have now sent an email in the hope that someone will finally respond. Customer support should be reliable, especially when dealing with payments and accounts. I’m really disappointed with the lack of communication.