Complaint Regarding Incorrect PayJustNow Transaction at Makro

Dear PayJustNow Customer Support,

I am writing to formally lodge a complaint regarding a transaction I made on Easter Friday at Makro using your PayJustNow service. During the checkout process, I noticed that your system only displayed a one-month payment option instead of the standard three-month installment plan. In the rush of completing my purchase, I selected the available option, which resulted in the full outstanding amount being deducted at once.

This outcome is not aligned with your advertised company policy, which clearly states that purchases made through PayJustNow are payable over three months in equal installments. By failing to provide the correct installment options, your system has breached both your stated values and the expectations set for customers.

Furthermore, under the South African Consumer Protection Act (CPA), consumers are entitled to fair, transparent, and consistent treatment. The CPA protects against misleading practices and requires companies to honor their advertised terms. In this case, the system error has led to an unfair financial burden on me as a consumer.

I therefore request that PayJustNow urgently rectify this error by: - Refunding the full amount that was incorrectly deducted. - Reinstating the purchase under the correct three-month installment plan, as per your policy.

I trust that you will treat this matter with the seriousness it deserves and provide a swift resolution. Please confirm receipt of this complaint and advise on the steps being taken to resolve it.

Yours sincerely, [Your Full Name]

This version highlights:

The specific incident at Makro on Easter Friday.

The system error showing only one-month payment instead of three.

Breach of PayJustNow’s advertised policy and values.

Reference to the South African Consumer Protection Act (CPA) for fairness and transparency.

A clear request for refund and reinstatement of the purchase under the correct three-month installment plan.