Complaint: Non-Delivery of Goods & Unfair Deduction of Installments

I purchased a laptop bag from Dirty Leather on 12 August 2025 via PayJustNow. It has now been almost a month, and I have still not received my order. Despite numerous attempts to follow up with Dirty Leather through phone calls, WhatsApp, and email, they have completely ignored all my messages.

To make matters worse, PayJustNow has refused to stop further deductions, even though they are fully aware that the supplier is not delivering. Their response was that the “store must submit a refund request” — yet the store is not even responding! This means PayJustNow is still allowing deductions for goods I never received, while hiding behind a technical excuse instead of protecting the customer.

This experience has caused me financial and emotional frustration, and it raises serious concerns about both companies’ accountability and respect for consumers.

I demand:

Immediate cancellation of all further deductions.

A full refund of the amount already paid.

Urgent intervention from PayJustNow to hold Dirty Leather accountable.

If this is not resolved, I will have no choice but to escalate this to the Consumer Protection authorities.